"CUE screen freezes, becomes non-responsive, and unable to control more than 90% of the functions as there is no alternate method of controlling these features, except via the CUE touch-screen." "needed a new computer to resolve the problem" We had to bite the bullet and replace - very costly" The other froze 13 months later and was not covered. (Try living in Florida and not have the ability to switch from heat to air in the summer!). "We have had continuous problems with the CUE. We bought the Cadillac thinking we would have a vehicle that would last us a long time. It will cost over $1,000 to fix and we do not have the spare money. Also, I am unable to choose where to have my heat/ac come from. I am able to change the radio from the steering wheel but not the display. "The CUE display froze on me the came back on but I still am unable to use all the features. "The Que screen cracked and it does not react to touch. Don't know why the display screen had problems." "Problem occurred once while under warranty but then occurred again. It is a known problem across different Cadillacs, but expensive to fix at the dealership." "Onboard computer control touch screen has been inop for over three years" This unit is not improved, but simply fixed. Instead of fixing it, Cadillac forces you to be a re manufactured unit. "The CUE entertainment system is a bad design. "CD is stuck in CD player & won't eject." But in rare cases, it is possible that only horn wire in the spiral gets damaged."Disc is caught up in the system and won't eject." For example, the airbag warning light may illuminate in the instrument cluster, or other buttons on the steering wheel may stop working. If the clockspring is damaged in your SRX, you may see other system malfunctions as well. The clockspring contains delicate wires that can get damaged during servicing or due to overuse if the vehicle has put on too many miles. The clockspring is located between the steering wheel and the steering column. The spiral cable or clockspring is a spiral-wound special rotary electrical connector in your Cadillac SRX which allows the steering wheel to turn while still making an electrical connection between the buttons on the steering wheel, including horn button, and the vehicle’s electrical systems. Then it is important to carefully examine all other cables and hoses for damage, including electrical wires for the horn. Rodent Damage: If bite marks or the like are discovered, there is a high probability that a rodent has let off steam in the engine compartment of your SRX. If it shows 0 volts, it means the horn is not getting any current. Multimeter should show 12+ volts at the connector when you press the horn button on the steering wheel of your SRX. The multimeter should read 12+ volts, if it reads 0 volts then it indicates conductivity failure in the horn system: a broken wire, bad connector, broken clock spring or faulty switch can be the cause other than blown fuse or bad relay. After inserting the probes, ask a friend to press the horn button in the vehicle. Turn on the multimeter and insert the probes into the connector, one at each point making sure the metal part of probes don’t touch each other – otherwise it will short out and blow up the fuse, and may cause damage to the vehicle’s electrical system. If you don’t see any corrosion on the connector of your SRX, then its time to perform the voltage test with a multimeter, or you can also use a test light. For safety reasons, make sure the battery is disconnected when cleaning the connector, and the connector is fully dry before you plug it back in. You don’t necessarily have to replace the corroded connector, in most cases the connector can be cleaned with WD-40. This can lead to corrosion on the connector resulting in poor conductivity. The horn sits at the front of your Cadillac SRX where grime and other small particles can build up over time.
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